Who we are

We are The Arns Glamping Pods, at https://thearnsglampingpods.co.uk

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you opt to contact us using the contact form on our site we will collect and store all details you provide: your name, a contact email address, your message, and optionally a phone number should you choose to provide one.

This data is held with the sole purpose of answering your query and will never be passed onto third parties without your authorisation. We will also use this email address or given phone number to contact you in response to your query. We will not contact you with marketing messages on the details you provide via this form.

This data will be wiped routinely after its purpose has been served and it is no longer needed to maintain contact with you in regard to your queries.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

There are several links to our booking partner, booking.com who handle all of our pod bookings. Should you visit their site, or follow any links from this site to their site, any data you provide from then will be processed under their privacy policy.

Data submitted on our site, will not be shared with third parties without your permission.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

If you have any questions about this privacy policy you can contact us via the contact form on the site where the privacy policy applies. Or contact us via the listed phone number at the top of the page.

Additional information

How we protect your data

Any data provided is stored in a secured database separate from our web server which has its passwords routinely cycled at least once a month.

What data breach procedures we have in place

Our servers are monitored for intrusion throughout the day and logs routinely checked. Access to the sites database is limited in regular operation and opened manually for administrators when maintenance work is required.

In the event of a data breach we will contact all users with data currently saved to alert them to this and give case by case advise. We will alert you within 24 hours of discovery.

What third parties we receive data from

Should you book one of our pods or otherwise submit data to booking.com in regards to one of our pods, some of your data will be passed onto us, where it will be held until its use in organising your booking is complete.

Note that some data may be required by law to be kept for business record keeping purposes.